RMA request

Fill in the Form
Print the form. Send the form by pushing "Create an RMA request" button.
Send the product together with the printed form to the address below.

Customer

Company name *

Telephone *

Delivery address *

Contact person *

Email *

Billing address *

Information required for service department

Device type

Parts amount *

Delivery number

if you leave this field blank, the warranty will not be accepted

Service order number

Serial number

Description of the defect

select

Reason upgrade

Resaon mechanic

Reason other type

Reason multiple

Error before

Error during

Error after

Reason other

Defect description *

We ask you to describe your request as accurately as possible (if possible describe also the attempts to repair)

Description alarms

Description other

Warranty

No warranty

Observation

for example: failure appeared because of heat / cold / during switch

Operating time

Por favor, contáctanos en la dirección: rma@al-wireless.com

Dirección de envío:
AL Wireless a.s.
J. Stulika 131
252 45 Zvole
Czech Republic

Accept terms

1. - In case the price exceeds the limit set by manufacturer we will immediately contact the responsible person you indicated above.
2. - By agreeing to this term you speed up the repair process. Otherwise, you will always be contacted with a request for approval of the repair price.

ODU ME, MPxxx	400 € / pc	Protected terminal box (PCB)	80 € / pc
ODU ALxxF	420 € / pc	SDIDU ALxxF	480 € / pc
ALxxF board	400 € / pc	ALxxE board	240 € / pc
BER test 24h	20 € / 24h	Climatic tests	100 € / link
SW a FW upgrades, reconfiguration	50 € / h	Long-term testing	20 € + 8 € CZK / day

By submitting the RMA form the customer agrees with the price of diagnostics and basic testing mentioned below (in case of warranty repair it is not charged):

Diagnostics of the failure

40 €

Testing 24 h

20 €